Follow these steps to place an order at Martï:

1. Visit marticollection.com and browse to your desired product
2. Select your size, using the size guide if needed
3. Click "Add to cart"
4. Go to your cart and click "Checkout"
5. Enter shipping address and choose payment method
6. Confirm your order to receive a confirmation email within minutes

If you don't receive the confirmation email, check your spam folder or contact us at info@marticollection.pt.

If your order hasn't been shipped yet, you can request a modification or cancellation by emailing us at info@marticollection.pt.

Please include your order number and the changes you'd like to make. We'll do our best to help before the order is processed.

Once the order has been shipped, we're unable to make any changes. In that case, you can return the item following our returns policy.

If you haven't received a confirmation email after placing your order, here's what to check:

1. Check your spam or junk folder — confirmation emails sometimes end up there.
2. Make sure the email address is correct — check for any typos in the email you used at checkout.
3. Wait a few minutes — emails can occasionally be delayed.

If you've checked all of the above and still haven't received anything, contact us at info@marticollection.pt and we'll look into it.

Don't worry — this can happen occasionally due to a temporary connection issue between the payment provider and our system. If the order was placed, there is a confirmation email for it. If the order wasn't placed, you won't be charged — there may be only a temporary retention by your bank.

1. Check your spam or junk folder first — the confirmation email may have landed there.
2. Wait 30 minutes — the system sometimes takes a little longer to process.
3. If you still haven't received anything, contact us at info@marticollection.pt with the email you used and the approximate time of purchase. We'll check on your order right away.

In most cases, the payment goes through and the order is confirmed — we just need to locate it on our end.

At checkout, simply select the gift option. We'll make sure no prices are included in the package, and you can add a personalised message for the recipient.

Enter your code in the "Discount code" field and click apply at checkout.

• Only one discount code can be used per order.
• Codes are case-sensitive — make sure to enter it exactly as provided.
• The discount will be reflected in your order total before payment.

If your code isn't working, verify it hasn't expired or reach out to info@marticollection.pt for assistance.

We currently don't offer a discount for first-time purchases. Follow us on Instagram or subscribe to our newsletter to stay updated on promotions.

We currently accept the following payment methods:

• Credit / debit card
• PayPal
• MB Way

1. Card details: Double-check your card details — make sure the card number, expiry date and CVV are correct.
2. Billing address: Check your billing address — it must match the address registered with your bank.
3. Alternative payment method: Try a different payment method — if the issue persists, try paying with PayPal or MB Way instead.
4. Contact your bank: Sometimes payments are blocked by the bank as a security measure.

If these steps don't resolve the issue, reach out to info@marticollection.pt for additional assistance.

Yes. All payments on Martï are processed through Shopify Payments, one of the most trusted and secure payment platforms. We do not retain card information on our servers, and all transactions are protected by SSL encryption, which means your personal and payment information is always kept safe.

For additional concerns, contact us at info@marticollection.pt.

We currently don't offer an instalment or buy now, pay later payment option.

If you need an invoice for your order, contact us at info@marticollection.pt with your order number and billing details and we'll send it over.

A pre-order means you're reserving an item that is currently in production and not yet available to ship.

• The estimated shipping date is shown on the title of the product page before you complete your purchase.
• Your payment is processed immediately at the time of purchase, not when the item ships.
• Pre-order items may take several weeks to arrive, depending on the production timeline (see product title for specific date).

If you'd rather not wait for production to finish, consider purchasing items available for immediate shipment instead.

There are two clear indicators:

1. The product page will explicitly state that the item is a pre-order, along with the estimated shipping date.
2. The add to cart button will show “Pre-order” instead of “Add to cart”.

If the button says “Add to cart”, the item is available and will ship within the standard delivery timeframe.

The estimated shipping date for each pre-order item is shown on the product page at the time of purchase. Once your order ships, you'll receive a confirmation email with your tracking number.

Please note: production timelines can occasionally shift. If there are any significant delays, we'll get in touch to keep you updated.

If you're unsure about the shipping date for your specific order, contact us at info@marticollection.pt with your order number.

Your entire order will ship together once the pre-order item is ready. We do not process partial shipments.

If you'd like to receive your available items sooner, we recommend placing two separate orders — one for currently available items and another for pre-order products.

If you've already combined these items in a single order and wish to split it, contact us at info@marticollection.pt promptly for assistance.

Before shipment: If your pre-order hasn't shipped yet, you can request a cancellation by contacting us at info@marticollection.pt with your order number.

After shipment: Once the order has been shipped, we're unable to cancel it — but you can return it following our returns policy.

Every product page includes a size guide to help you find the right fit. We recommend checking it before placing your order.

Each product page includes detailed information about the materials and composition of that specific piece. For questions about a particular item, contact us at info@marticollection.pt.

To keep your Martï pieces in the best condition, always check the care label inside the garment before washing.

• Wash at low temperatures (30°C or less) to preserve the fabric and colour.
• Avoid tumble drying — air dry flat instead.
• Do not bleach.
• Iron on low heat if needed, and avoid ironing directly on any prints or embellishments.

For specific questions about particular items, contact us at info@marticollection.pt.

It might! We can't guarantee exact restock dates, but you can activate a restock alert on the product page to be notified if it becomes available again.

If you have a specific question about a particular item, contact us at info@marticollection.pt.

You have 14 calendar days from the date you receive your order to request and send back your return. Items must be unworn, unwashed and with all tags attached.

To initiate a return, use our dedicated returns portal. We only process returns submitted through the portal — we do not accept return requests by email.

All returns are managed through our dedicated returns portal. We do not accept return requests by email.

1. Go to the dedicated returns portal
2. Enter your order number (from your confirmation email)
3. Provide the email address used during checkout
4. Follow the portal's instructions to complete the return

We don't currently offer direct exchanges. Instead:

1. Return the original item through our returns portal.
2. Place a new order for the item you want.

This ensures you get the right item as quickly as possible, especially if stock is limited.

Return shipping cost is the customer's responsibility.

• Portugal & Spain mainland: MARTI label, €7 deducted from your refund.
• Other covered countries: MARTI label (cost by country, shown in the portal, deducted from your refund) or send it yourself.
• Some destinations (e.g. the UK and Switzerland and outside Europe) are self-shipping only.

For adefective or incorrect item, contact us by email at info@marticollection.pt within 48 hours of receipt, with photos.

Refunds are processed within a maximum of 15 business days after our warehouse receives and inspects the returned items, using your original payment method.

Refunds are not automatic — each return undergoes a team review first. If you haven't received your refund after 15 business days, check your return status in our returns portal.

Shipping timeframes after your order is dispatched:

• Portugal & Spain: 3–7 business days
• Europe: 3–7 business days
• Rest of the world: 7–10 business days

Please allow 1–3 business days for our warehouse to prepare the package before it ships. During sales, campaigns or pre-order periods, delivery times may be longer than usual. These estimates apply only after shipment and exclude any pre-order wait times.

Portugal & Spain (mainland): free shipping on orders over €250. Below that, shipping cost is calculated automatically at checkout.

For all other destinations, shipping cost is always calculated automatically at checkout based on your destination. We recommend simulating the cost at checkout to get an exact price for your country.

Once your order has been shipped, you'll receive an email with your tracking number.

If you haven't received it:

• Check your spam or junk folder — it may have ended up there.
• Make sure the email address on your order is correct.
• Allow some time — your order may still be in preparation.

Once you have your tracking number, use it on the carrier's website to follow your delivery in real time.

Before getting in touch, please check the following:

1. Does your order include a pre-order item?
If any item in your order was marked as a pre-order at the time of purchase, your entire order will ship once all items are ready. We don't do partial shipments. The estimated shipping date was shown on the product page before you completed your purchase — if that date hasn't passed yet, your order is on track.

2. Check your tracking link
If your order has already shipped, you'll have received an email with a tracking number. Use it to check the current status of your delivery.

• General info & customer support: info@marticollection.pt
• Job applications: careers@marticollection.pt