FAQs

1. How to make a purchase?
On our website you must add the item to the cart and proceed to checkout and payment. 

2. Can I make exchanges or returns?
Exchanges and returns are accepted within a period of 14 days, as long as the item has hangtag and shows no signs of use. Please note that shipping costs for purchased items will not be refunded and the shipping costs for returned items are supported by the customer, with the exception specific situations (item sent with defect, for example). There are no exchanges/returns for altered or damaged items. If you wish to make a return or exchange, you must contact us via email info@marticollection.pt.

3. Can I have products delivered to an address outside of Portugal?
Yes, we ship everywher. However, outside Iberian peninsula the shipping costs and delivery time will be higher.

4. What is the estimated shipping time for my order?
We always try to ensure that orders reach our customers as quickly as possible. For orders delivered to the Iberian peninsula, the expected arrival date for the items is between 2 to 5 days. For shipments outside the Iberian peninsula, delivery times are longer, depending on the country.